Privacy Policy
Last Updated: November 15th, 2024.
Welcome to Presenzza (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our website or services, you consent to the terms of this Privacy Policy.
Information We Collect
- Personal Information: When you visit our website or use our services, we may collect certain personally identifiable information, such as your name, address, email address, phone number, and other contact information. This information is collected when you voluntarily provide it to us, for example, by filling out a contact form, making a purchase, or requesting information about our products.
- Financial Information: In order to process transactions, we may collect payment information, such as your credit card number and billing details. This information is necessary to complete your purchases and process any refunds or returns.
- Website Usage Information: We may collect non-personally identifiable information about your interactions with our website, including your IP address, browser type, operating system, and the pages you visit. We use this information to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use.
Use of Information
- Provide and Improve Services: We use the information we collect to provide you with our products and services, process your orders, respond to your inquiries, and communicate with you. We may also use your information to personalize your experience, improve our services, and enhance the content on our website.
- Marketing and Communication: We may use your personal information to send you promotional materials, updates, newsletters, and other communications related to our products and services. You can choose to opt-out of receiving these communications by following the unsubscribe instructions in each email or by contacting us directly.
- Legal Compliance: We may use or disclose your personal information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate and prevent potential fraud, security, or technical issues.
Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in delivering our products and managing our business operations. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or transfer of your personal information.
- Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Links to Third-Party Websites
Our website may contain links to third-party websites or services. These links are provided for your convenience and reference. We do not have control over the privacy practices or content of such third-party websites, and we are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of those websites before providing any personal information.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acceptance of such changes. If you have any questions or concerns about our Privacy Policy, please feel free to contact us.
Return Policy
At Presenzza, we strive to ensure you are delighted with your purchase. If, for any reason, you are not happy with your product, you may request a replacement, store credit, or a refund within 15 days of the purchase date.
To qualify for a return, please email your claim with some photos as soon as possible and make sure the product is returned in the same condition as you received it—unworn, unused, and with all original packaging intact. We ask that you send the item back to our store, and once we receive and inspect the product, we will process your replacement, issue a credit balance, or initiate a refund to your original payment method.
Please note that shipping costs for the return are the responsibility of the customer unless the product arrived damaged or incorrect. For assistance with your return, feel free to reach out to our customer service team.
Accessibility Policy
Presenzza is committed to making our e-commerce and branding platform accessible and user-friendly for everyone.
If you have difficulty viewing or navigating the content on our website or notice any content, feature, or functionality that you believe is not fully accessible to individuals with disabilities, please get in touch with our Customer Service.
You can reach us by phone or via email. Please describe the specific feature you feel is not fully accessible or suggest any improvements you may have. We value your feedback and will consider it as we work to enhance accessibility for all our customers and update our overall accessibility policies.
While we do not have control over the content provided by third-party vendors, we strongly encourage these vendors to offer accessible and user-friendly content to all users.
SMSs, Emails and Phone Policy
At Presenzza (“we,” “us,” or “our”), we are dedicated to protecting your privacy and ensuring that your personal information is treated with the utmost care. This policy explains how we manage your SMS, phone calls, and email communications data. It also outlines your rights and options regarding opting in or out of these communication channels. By interacting with us and our services, you agree to the terms outlined in this policy.
Consent for SMS, Phone Calls, and Emails
Opt-In: By providing your phone number, email address, or any other contact information, you expressly consent to receive text messages (SMS), phone calls, and emails from us for informational, promotional, and transactional purposes related to our services. These communications may include updates, promotions, or service-related messages. Note: Standard messaging, data rates, or other fees from your carrier may apply for SMS and phone communications.
Opt-Out: You have the right to opt out of receiving SMS, phone calls, or emails at any time. You can do this by following our messages’ opt-out or “unsubscribe” instructions. Contacting our customer support directly using the information provided below. After opting out, we will cease sending promotional messages but may still contact you for service-related communications as required by law or for essential purposes.
Types of Communication
- Informational Messages: We may send SMS, phone calls, or emails to provide important updates, service notifications, account alerts, or other information directly related to your transactions or ongoing services with us.
- Promotional Messages: We may send promotional messages, offers, discounts, or news about our products and services with your consent. You can opt-out anytime if you no longer wish to receive these communications.
- Transactional Messages: We may use SMS, phone calls, or emails to confirm or validate specific transactions, such as order confirmations, delivery updates, verification codes, or other account-related activities.
Data Collection and Retention
Personal Information: To send SMS, phone calls, or emails, we may collect and store your contact details, including your phone number, email address, and any additional information required to process communications. We will manage this channel per our Privacy Policy, which can be reviewed on our website.
Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. If you opt-out, your contact details may still be retained for record-keeping purposes and to ensure your communication preferences are respected.
Security and Compliance
Security Measures: We take appropriate steps to secure and protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of communication (internet, mobile networks, email, etc.) can be guaranteed to be completely secure.
Legal Compliance: We comply with all relevant laws and regulations regarding SMS, phone calls, and email communications, including data protection and privacy laws. Your consent preferences will be respected following any local requirements or regulations.
Contact Information
(307) 369-1216
